Privacy policy

Last updated: 28 September 2026

Alive Foods (Paul's Alive Foods & Lis Pickle) ("we," "our," "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase on alivefoods.in.

1. Information We Collect

  • Personal Information: Name, email address, phone number, billing and shipping address, collected when you place an order, create an account, or subscribe to our newsletter.
  • Payment Information: Processed securely through Shopify Payments and third-party payment gateways. We do not store your full card or banking details.
  • Automatically Collected Information: IP address, browser type, device information, and browsing behaviour, collected via cookies and similar technologies.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders.
  • Communicate with you about your order, account, or customer service inquiries.
  • Send promotional emails or offers (only if you've opted in — you may unsubscribe at any time).
  • Improve our website, products, and customer experience.
  • Prevent fraud and ensure Site security.

3. Cookies

We use cookies to enhance your browsing experience, remember your cart, and analyse site traffic. You can control cookie preferences through your browser settings.

4. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

  • Shipping and courier partners, to deliver your order.
  • Payment processors, to complete transactions.
  • Service providers (e.g. Shopify, email marketing tools, analytics providers) who help us operate the Site, bound by confidentiality obligations.
  • Law enforcement or regulators, if required by law.

5. Data Security

We use industry-standard security measures, including SSL encryption, to protect your personal information. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.
  • Opt out of marketing communications.
  • Request a copy of the data we hold about you.

To exercise these rights, contact us at alivefoods.support@gmail.com.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Children's Privacy

Our Site is not intended for children under 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last updated" date.

11. Contact Us

For privacy-related questions, contact:

📧 alivefoods.support@gmail.com
📞 +91 98954 96967 (India) · +91 80860 44255 (WhatsApp) · +44 7385 631306 (UK)
📍 Evergreen Products, Thalayolaparambu, Kottayam, Kerala 686605, India